What is EAPA?

Get help paying gas and electricity bills.

Energy Accounts Payment Assistance (EAPA) is a NSW Government Scheme to help NSW households. The purpose of the EAPA Scheme is to help customers who are experiencing a short-term financial crisis or emergency and need help to pay their home electricity and/or natural gas (energy) bills. The Scheme is designed to help these customers stay connected to essential energy services. It is a crisis scheme and not intended to offer ongoing income support. 

When you apply for an EAPA voucher we will discuss, either face to face or over the phone, what crisis you are experiencing and speak to the energy retailer with you as part of the process. You will be required to enter into a payment arrangement with your provider.

Any resident of NSW can apply. The person making the application must be the account holder and be experiencing a short-term financial crisis. 

A crisis usually results in a decrease in income or increased expenses. Usual household bills such as rates, internet bills and car registration are not considered an eligible crisis.

To apply for an EAPA voucher, please email info@mmtloans.org.au your most recent utility bill, identification, phone number and the financial emergency or crisis you are currently experiencing.

If you are unsure of your eligibility, feel free to call us on 02 6331 2010 to discuss your situation. Once we receive all your information, we will contact you to assist in applying. 

EAPA vouchers cannot be used for customers who receive bills from the owner of the property such as real estates, landlords or caravan parks.